Mark Montgomery is Vice President, 211, at United Way of the Midlands, where he provides executive leadership for 211 operations, advances service innovation through AI and emerging technologies, strengthens community and stakeholder partnerships, and supports advocacy for sustainable policy and funding.

A results-driven customer experience and operations executive, Mark has extensive experience scaling contact centers, leading multi-site teams, launching large-scale operations, and improving performance across nonprofit, fintech, healthcare, sales, and collections environments. Previously, as Vice President of U.S. Operations at Ubiquity, he helped expand the company’s national presence while implementing data-driven operating practices and leadership-development programs that contributed to a 92% KPI achievement rate and a 15% improvement in operational efficiency.

Known for collaborative leadership, disciplined execution, and a people-first approach, Mark is passionate about using technology, strong partnerships, and operational excellence to increase access to essential services and improve community outcomes.

He holds a Bachelor of Science in Business Management from the University of Phoenix.