Donna Burnham serves as Vice President of the 211 Contact Center at United Way of Greater Atlanta and brings more than 31 years of nonprofit experience. Under her leadership, 211 has evolved into a comprehensive, multichannel Contact Center, with more than 82% of contacts managed through digital and E-Service channels. Donna also oversees Supportive Services, providing advocacy and short-term case management to individuals and families experiencing financial hardship and unexpected crises.

Her leadership includes collaborations with Emory University, the American Cancer Society, Toys for Tots, the Georgia Health Information Network, and other local, state, and national initiatives. She has also contributed to the broader 211 and information and referral field through service on the AIRS Board (now Inform USA), the 211 Steering Committee, the 211 Leadership Collaborative, the 211 Front Porch Committee, and the Georgia State Association Committee. Passionate about combining technology, innovation, and human connection, Donna is committed to improving access to essential resources while helping shape the future of 211. As Atlanta’s 211 approaches its 30th anniversary in June 2027 as the nation’s first 211, she is proud to help carry forward its pioneering legacy.