What if a call to 211 did more than provide information—it resolved the issue? This session will highlight how 211OC is advancing first contact resolution through warm handoffs, real-time care coordination, and outcome tracking. You'll learn how our team uses the GetHelpOC platform and a data-first approach to reduce friction, improve client outcomes, and strengthen partnerships with 1,100+ community organizations. You'll also hear how we turned our call center into a care coordination center, while maintaining operational efficiency and scalability. You'll come away inspired, but also empowered with practical tools and replicable strategies that all 211s can use.