Every 211 call represents a person seeking help and the data we collect tells a powerful story. Data is one of the most powerful assets a 211 Contact Center manages – but only when it is governed with clarity, consistency, and purpose. Join the National 211 Network’s Data Sub-Committee as they share key learnings on how to build and maintain a robust data governance framework that ensures privacy, accuracy, and usefulness across regions and partnerships. Whether you’re starting from scratch or refining an existing model, this session can help you align data practices with strategic goals, funding requirements, and community trust.