Note that the times listed are in Central Time (CT) – the local time in Kansas City, MO.  

Breakout sessions spotlight the innovation, collaboration, and real-world impact happening across the 211 network.  From the promise of artificial intelligence to impactful public-private partnerships, these sessions dive into the strategies shaping the future of 211.  Attendees will explore how 211s are advancing health equity, stabilizing housing, responding to disasters, and reimagining service delivery through care navigation and technology.

You'll hear practical examples of how local 211s are using data to tell compelling stories, improve service delivery, and drive systemic change.  From mobile outreach and quality assurance to vendor partnerships and frontline wellness, every session is rooted in the heart of 211’s mission: meeting people where they are and connecting them to what they need.

Above all, these breakouts are about connection—connecting ideas, people, and systems to better serve our communities.  Be prepared to return home with insights, strategies, and inspiration to bring back to your own work.